Privacy policy

Privacy

We respect your privacy and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below.

Information we collect and how we collect it

The information we gather on our site falls into two categories: (1) personal data you supply when you make a purchase and (2) tracking information collected as you navigate through the website. When you make a purchase we collect personal data about you such as your name, mailing address, e-mail address, telephone number.

We use this information to process your order. When this type of personal data is collected, you will know because you will have to fill out a form of some sort or otherwise provide the personal data to us. When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally.

How we use your personal data

We may contact you with promotions we think might interest you, as part of our market research, either by telephone or email. Our legal basis is also our legitimate interests if you are an existing customer or provided your details while negotiating to become a customer, otherwise the legal basis will be your prior consent. We will not share your data for third party marketing. Once garden centres are back open we may share your data with a third party to continue a service which may be relevant to you. We will email you to confirm our plans at the time and you will have the option then to opt out.

How and where we store your personal data

All information you provide to us is stored on our secure servers. We take the security of your personal data very seriously. In particular we ensure that appropriate security measures are in place to protect your personal data. Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of your data transmitted through the internet including through the Website; any transmission is at your own risk.

Your rights

You have the right to know if we process any personal data about you and, if we are, with certain limitations, to a copy of that personal data. You also have the right to ask us to remove or correct any of that personal data that is inaccurate, to object to certain processing and to withdraw any consent you may have given us for any processing of your personal data. You also have the right to ask us to restrict processing certain of your personal data, to erase your personal data, and to ‘port’ certain of your personal data to you or another provider, provided in each case that we have such data and certain conditions are met.

You have the right, at any time, to object to the processing of your personal data for direct marketing. You also have the right, at all times, to notify a complaint to any regulator such as the UK Information Commissioner, although we would welcome the opportunity to discuss and resolve any complaint with you first.To exercise any of your rights, please contact us via the details below.To protect your privacy and security, we will also verify your identity before granting access or making corrections.

Retention

As a default position, we will only retain personal data for any statutory retention period, then a reasonable period (if any) for the above purposes. This is subject, for example, to any valid opt-out or withdrawal of consent where processing is based on consent, or other valid exercise of your data subject rights.

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How to contact us

Email: hello@doorstepgardener.com